Privacy policy

The team at Goonwinow Farm Holiday Cottages are committed to protecting and respecting our customers when visiting us, visiting our website or communicating (electronically or verbally) with us. If we should ask you to provide personal information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Policy. This Policy explains when and why we collect personal information about people who visit our website or communicate with us electronically, how we use it, the conditions under which we may disclose it to others and how we store it. We confirm that we will keep the information on a secure server and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please let us know if you have any questions regarding this Policy either by email to farm@goonwinnow.co.uk or by writing to Goonwinnow Farm, St Newlyn East, TR8 5JD. Alternatively, you can telephone 01872 464570.

We may change this Policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes. This policy has been effective from 05 April 2018.

How we collect information from you

Our team are aware of the importance of handling data safely and securely and understand the procedures we have in place to ensure this happens. We collect information from you when you make a booking, use our facilities or our services and make an enquiry about our services via our team either in person, over the telephone or email. We collect information from you when you make an enquiry and/or sign up to receive our newsletters via our website and also when making a booking, either online via an agent such as Cornwalls Cottages or HomeAway, via our website or via post and telephone. We also collect information about you when we take a payment from you. This information is required to complete the task in question. We will ask you to confirm that you are happy to receive communications from us and if you would like to be signed up to our newsletter to receive the latest news and offers from Goonwinnow. In running and operating our website, we may collect and process certain data and information relating to you and your use of this site. We collect information relating to website users by using cookies (see details below). We have CCTV installed on the premises in public areas for the purposes of crime prevention. If you connect with us via social media eg. Facebook or LinkedIn by ‘liking’ or ‘following’ us we may collect information and data such as your name and any details you provide to us when entering a social media competition or poll. Our Privacy Policy applies to all social media activity.

The type of information that is collected from you

The data we collect from you may be classed as ‘personal data’ – information about an individual who can be identified by it. The information we collect about you might include the following;

  • your name / name of partner or spouse / name of your children and/or other guests’ names
  • your address and postcode
  • your email address
  • your home telephone number / mobile number
  • your demographic information such as interests and preferences
  • your date of birth
  • your special comfort or dietary requirements
  • your car registration number
  • your passport details
  • your IP address
  • your web browser type and version
  • your credit or debit card details when making a payment (this payment data is not retained beyond the date of the stay booked).
  • any information regarding what pages on our website are accessed and when

We may collect data about:

  • If you contact us, we may keep a record of your email and other correspondence.
  • Information you provide when you complete our Newsletter Sign Up Form.
  • Information you provide in order to enter a competition or promotion.
  • Information you provide if you complete a survey.
  • Details of visits to our website and the pages and resources that are accessed, including but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use our website. This may also include the resources that you access, and information about where you are on the internet including the domain type, IP address and URL that you came from. This information is collected and used for our internal research purposes and to improve our customer service and may be sent to third-party processors for the purposes of data analysis, to improve our marketing efforts and for targeting specific services and products.
  • If you make a purchase from us via our website, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

Your privacy is important to us and we confirm that we will never release your personal data to any third party for their mailing or marketing purposes.

What we do with the information we gather

The information we collect is required to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

We may use your information;

  • To process your booking for accommodation or use of Goonwinnow.
  • To provide you with information you have requested from us about our products and services.
  • For processing entries into a competition.
  • To seek your views or comments on the services we provide.
  • To notify you about any changes to our business or website, including improvements, and service or product changes.
  • To send you communications which you have requested and that may be of interest to you. These may include information about events, promotions, offers, job offers.
  • If you consent, to notify you via our sales and marketing channels (email, telephone or post) of products or special offers that may be of interest to you. You can stop these communications at any time by unsubscribing or contacting us via telephone or in writing (please see ‘Controlling your personal information’ below).
  • For our internal purposes including internal record keeping, statistical purposes, quality control, website performance and evaluation, improvements to products and services.

Security – who has access to your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

In order to comply with the relevant data protection legislation, we follow procedures in the storage and disclosure of information that you have given to us, to prevent unauthorised access, misuse, alteration or loss of information under our control. We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments or to send you marketing communications). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we ensure their own Privacy Policies are in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Third Party Product Providers we work in association with: We work with carefully selected Online Travel Agents (OTAs eg. Cornwalls Cottages, HomeAway etc). When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They too will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. room type purchased and dates of stay) which we will use in accordance with this Privacy Policy. When you are using our secure online booking system, your purchase is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.

When you give us personal information, we take steps to ensure that it’s treated securely. Once we receive your information, we make our best effort to ensure its security on our systems. We have secure password protected databases. Whilst we take appropriate measures, both technical and organisational, to safeguard your personal data you provide us, we cannot guarantee that transmissions over the internet are totally secure, therefore the transfer of personal data via the internet is entirely at your own risk.

The transfer of your information outside of Europe

The information which you provide to us may be transferred to countries outside the European Union (“EU”). For example, we use Mailchimp and/or Campaign Monitor (based in USA) as a platform for email marketing. Please find their Privacy Policy here: https://www.campaignmonitor.com/policies/#privacy-policy. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing.

Retention of information

We will hold your personal information on our systems for as long as is necessary to fulfil the purpose for which it was obtained, or as long as is set out in any relevant contract you hold with us. Should you wish to unsubscribe from our mailing list we may still hold your personal data on our database to the extent permitted by law, but we will no longer send you communications.

How we use cookies

Like many other websites, the Goonwinnow website uses cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

This Privacy Policy applies solely to information and data collected by us. Our website may contain links to other websites run by other organisations over which we have no control, so we encourage you to read the privacy statements on the other websites you visit. We are not responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you were referred to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at farm@goonwinnow.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please write to Goonwinnow Farm, St Newlyn East, TR8 5JD.

You have a ‘right to be forgotten’. You are legally entitled to access, modify, correct, revoke your consent and delete any data we hold relating to you and that you have the legal right to forbid this data being prevented to any third parties. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in. If then, you no longer want to receive direct marketing communications from us, then you can change your preferences or completely unsubscribe in a number of ways: Click the ‘unsubscribe’ link at the bottom of marketing emails sent to you, email farm@goonwinnow.co.uk or telephone 01872 464570 and we will process your request within 7 days.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.